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Workmanship Is Beautiful“Hi Linda Van Nattan, we are writing to let you know how happy we are with the Stone Creek Solano entertainment unit that was recently delivered to our home Trilogy. This piece is the focal point in our great room and we are so happy with how it looks. The delivery personnel were careful and neat and the workmanship is beautiful. This is a piece of furniture that we will enjoy for many years. Keep up the good work and we will be happy to refer our friends to Stone Creek.”
Marilyn & Ron M.
Perfection“It is bittersweet news of completion because we love the way it came together but we will miss having everyone in our home. We would like to thank each person who took the time to make our dreams come to life. It all began on a simple sheet of graph paper. Many, many conversations were had. If a problem arose, the solution was immediate. Never would Stone Creek allow us to settle for anything less than perfection. There are no words that can really convey how happy we are with what you delivered to us. Every day we will enjoy this room.”
Fantastic Company“The stone installers were here for seven hours with a crew of 4. They worked really hard and continuously! I expected nothing less than perfection after all the others that have come through. What a fantastic company! You have been so wonderful working with us.”
Superior Craftsmanship And Dedication“I wanted to take a minute to write and thank you for the efforts of your team to complete a recent bathroom remodel for my wife and me.
First, I wanted to highlight the exceptional efforts of Michele Zambie. She eliminated some early problems and really got this project off the ground. Her efforts to go the extra mile on our behalf really paid off. She treated our project like we were family. Her eye for color and style was great. More importantly, her suggestions, involvement and follow up ensured that everything worked out better than anticipated.
Thanks also to all the workers who were artistic and made every effort to minimize any impact on our house and routine. Thanks to each one for their superior craftsmanship and dedication.
Lastly, thanks for the terrific vanity. It turned out to be better than expected- a real show piece.
We have bragged about your work and everyone who sees our new bathroom is very impressed. Now we are looking forward to our next project in a year – a kitchen remodel. We look forward to working with you again.”
Absolutely Gorgeous“I wanted to take the opportunity to let you know our feelings about your company and the kitchen we now have in our home. Simple stated, we are extremely pleased with the overall project.
We were under the gun to get the kitchen in serviceable condition prior to a company Christmas party and basically had 4 weeks to do this or we would have to wait till after the first of the year. Well, your folks performed. The kitchen was demolished and new cabinets installed in 1 week, together with all the electrical and plumbing rough-ins. The granite tops were installed two weeks later and immediately after that appliances were installed. We made the deadline and the party was a huge success and we were so proud of our new kitchen.
Now, I’m not going to tell you everything went perfect. That would have been great, but you can’t improve on perfect and a companies true color shows on how they overcome adversity. We had a granite sway issue (certainly not Stone Creek’s fault). We had some cabinet issue and under counter issues, some appliance issues, etc. In other words, we had issues. Stone Creek never flinched and never wavered from the overall goal to get everything completely fixed and completed to our total satisfaction. They hung in there, and in the end, they addressed every single issue and resolve everything to our satisfaction. The entire team was always gracious, courteous, on time and kept the job site as clean as one could expect.
Overall, we would recommend you to anyone looking for a total kitchen solution. We will be working with Stone Creek in the future and are even planning on a couple other cabinet additions to the home. Oh, and by the way, your decorator Michele was absolutely a savior. She was totally what we needed.
Thanks to you and your team. Our kitchen is absolutely gorgeous. “
Thank You For Having This Company“Hello Ronald, just wanted you to know how pleased we are with the quality, beautiful design and the installation. Both installers were fantastic, they were patient, mannerly and very capable in putting all pieces together. Your company is well managed and the sales representatives were very understanding with my lack of knowledge in purchasing furniture made to order. Thank you for having this company and giving work to talented employees. We will be back!”
Pleased With Every Aspect“Hi Susan, I just wanted to tell you how pleased I am with every aspect of my kitchen. I will send you a picture as soon as the granite goes down. The stain is perfect, the quality of the cabinets is superior and absolutely every issue was taken care of. Safet is incredibly talented and all of the on site changes worked out well. And you helped to design a beautiful kitchen overall. We have much more to do in our house in regards to cabinetry and built ins and we are forming a plan as to priority. We hope that you will be able to help us with the design for these other areas in the near future. Thanks for everything.” Kris D.
Better Than I Had Hoped“Rob, I wanted to take a moment of your time to compliment all of your people who just finished my kitchen remodel. From Rick, who was my first contact with Stone Creek, to Scott, Chris and Charley who did most of the construction. The tile guys, Bill Rangel and especially all the gals in the office who put up with my daily phone calls. Michelle, who was fabulous in helping me choose the right color combinations. Everyone is not only a true professional at what they do, but they are all great people. What you might not realize in your daily routine, is that when you take on a large project, the people who are doing it really become part of your daily life, kind of like an extended family. And their patience with me (the project took me out of every comfort zone I’ve ever known) made the experience more fun than drudgery. The remodel turned out better than I hoped and I am very happy with the whole project.
Please extend to everyone my sincerest appreciation for a great job!!!!!!!!!!!! And you can be assured that I will refer my friends, who are considering any such project, to Stone Creek.
Happy Holidays to everyone and all of your families!!”
Attention To Detail“Dear Christin Seals, We would like to thank you again for assisting us with our Murphy Bed purchase. You were quick to grasp what we needed and guided us through the whole purchase/install process. We received a confirmation delivery date/install message from Theresa that was clear and concise. Clive and Fernando expertly installed the bed/desk in our home. The operation of the bed mechanism and care of the furniture was clearly explained. When a slight mishap occurred during installation, they assured us it would be quickly dealt with in a satisfactory manner. In fact, Richard, the maintenance technician arrived promptly on Tuesday, after the Friday install, and did an excellent job correcting the slight installation mishaps.
In summary, we appreciate your attention to detail and services that you offer to ensure a very satisfactory purchase experience. It was a good team effort to ensure a successful installation conclusion. Thanks to all again!”
Guy & Linda B.
The Extra Mile“As you may recall, I sent you a letter dated April 20th, expressing my concerns about the finish on one section of a three section bookcase that had been built for me by Stone Creek. Subsequent to that letter, two your employees promptly came out to our home, picked up the entire bookcase and brought it back to the shop.
The offending section that didn’t match was rebuilt and finished to match the other two original sections. The drawer fronts were also all re-toned to better match the new section and the rest of the bookcase. The refinished bookcase was then delivered to our home last week.
I am very please and, admittedly, relieved as well, to tell you that the bookcase looks great. The focused efforts of your crafts people are quite evident in the workmanship and finish work that has been done.
I also want to tell you how much we appreciated the pleasant, professional manner in which Jeannine worked with us to get the matter resolved. She was very prompt and dependable in her contacts with us, kept us informed, and patiently listened to our concerns.
Finally, we were impressed with the two technicians who delivered the finished bookcase. They were patient, courteous and respectful, and cheerfully assembled the three sections. They adjusted the bookcase into a plumb attitude and also made adjustments to the drawers across the bottom.
Your people went the extra mile for their customer. They made a difficult situation much easier for us to deal with. We know that there was significant extra expense involved for which we have you to thank, particularly in the state of the present economy. We are very grateful to you all.
In the meanwhile, at Jeannine’s suggestion, we have since contacted Cinemagic to assist us in getting a design and building of an entertainment unit finished. It will be a few weeks before we can complete the selection of electronic components. I will then get back in touch with your design people.
I look forward to working with your company again. Please convey my words of thanks to the involved members of your staff.”
Outstanding To Deal With“The purpose of this letter is to let you know how very satisfied Sharon & I are concerning the whole process of purchasing, installation and service of our in-home office. Starting with Damon in your Chandler store, your manager of the construction process, install and service guys, all were outstanding to deal with. We wish you the best of luck! How we ended up in Chandler to buy I don’t have a clue but it turned out great!”
Jerry & Sharon
You All Make A Great Team“Just a quick note to let you know that the closets and the bookcase were installed on Saturday in my son’s bedrooms. They are gorgeous, and the stain is a perfect match to the doors. We are really enjoying them and the storage is amazing! On a side note, the two gentlemen who did the installation were so professional and did such a fine job with tight turns, small work spaces and making everything look fabulous before they walked out the door. My hats off to them for making it all look very easy, which I know it was not. Thanks for all of your help in putting this together, and also for suggesting Heritage Construction Specialists. My experience working with them on the closet remodel was excellent. You all make a great team. Thank you again!”
Made Exactly As Ordered“Just wanted to let you know how pleased we are with our new furniture and our whole experience with Stone Creek. Not only were all the pieces made exactly as we ordered, including the custom measurements, but they were completed when promised. The workmanship on each piece is excellent.
Also, we would like to compliment your long-distance delivery service. Since we live in Lake Havasu, we have dealt with various delivery services from Phoenix or Las Vegas. This was one of the few times when they kept us informed of their status. In addition, their service in delivering and setting up the furniture was terrific. This is the FIRST time we have had furniture delivered where I have not been able to find a nick or ding somewhere. This is a tribute to your company and to the delivery service.
And finally, we thank you personally for the time you took and for your suggestions to make sure the pieces we ordered were just “right.” Again, our whole experience with Stone Creek was a “10″, and we look forward to dealing with Stone Creek again.”
David & Cheryl
Beautiful Job“We are indebted to you for finishing the shelf for us. You did a beautiful job, and it matches our two new Stone Creek shelves beautifully. Our situation seemed hopeless and you turned it around 100%. Thank you so much for your time, talent and kindness.”