Testimonials
     

"As you may recall, I sent you a letter dated April 20th, expressing my concerns about the finish on one section of a three section bookcase that had been built for me by Stone Creek. Subsequent to that letter, two your employees promptly came out to our home, picked up the entire bookcase and brought it back to the shop.

The offending section that didn’t match was rebuilt and finished to match the other two original sections. The drawer fronts were also all re-toned to better match the new section and the rest of the bookcase. The refinished bookcase was then delivered to our home last week.

I am very please and, admittedly, relieved as well, to tell you that the bookcase looks great. The focused efforts of your crafts people are quite evident in the workmanship and finish work that has been done.

I also want to tell you how much we appreciated the pleasant, professional manner in which Jeannine worked with us to get the matter resolved. She was very prompt and dependable in her contacts with us, kept us informed, and patiently listened to our concerns.

Finally, we were impressed with the two technicians who delivered the finished bookcase. They were patient, courteous and respectful, and cheerfully assembled the three sections. They adjusted the bookcase into a plumb attitude and also made adjustments to the drawers across the bottom.

Your people went the extra mile for their customer. They made a difficult situation much easier for us to deal with. We know that there was significant extra expense involved for which we have you to thank, particularly in the state of the present economy. We are very grateful to you all.

In the meanwhile, at Jeannine’s suggestion, we have since contacted Cinemagic to assist us in getting a design and building of an entertainment unit finished. It will be a few weeks before we can complete the selection of electronic components. I will then get back in touch with your design people.

I look forward to working with your company again. Please convey my words of thanks to the involved members of your staff."

Terry Burseth





"The purpose of this letter is to let you know how very satisfied Sharon & I are concerning the whole process of purchasing, installation and service of our in-home office. Starting with Damon in your Chandler store, your manager of the construction process, install and service guys, all were outstanding to deal with. We wish you the best of luck! How we ended up in Chandler to buy I don't have a clue but it turned out great!"

Jerry & Sharon





"Just a quick note to let you know that the closets and the bookcase were installed on Saturday in my son's bedrooms. They are gorgeous, and the stain is a perfect match to the doors. We are really enjoying them and the storage is amazing! On a side note, the two gentlemen who did the installation were so professional and did such a fine job with tight turns, small work spaces and making everything look fabulous before they walked out the door. My hats off to them for making it all look very easy, which I know it was not. Thanks for all of your help in putting this together, and also for suggesting Heritage Construction Specialists. My experience working with them on the closet remodel was excellent. You all make a great team. Thank you again!"

Darcy Struck 		 
"Just wanted to let you know how pleased we are with our new furniture and our whole experience with Stone Creek. Not only were all the pieces made exactly as we ordered, including the custom measurements, but they were completed when promised. The workmanship on each piece is excellent.

Also, we would like to compliment your long-distance delivery service. Since we live in Lake Havasu, we have dealt with various delivery services from Phoenix or Las Vegas. This was one of the few times when they kept us informaed of their status. In addition, their service in delivering and setting up the furniture was terrific. This is the FIRST time we have had furniture delivered where I have not been able to find a nick or ding somewhere. This is a tribute to your company and to the delivery service.

And finally, we thank you personally for the time you took and for your suggestions to make sure the pieces we ordered were just "right." Again, our whole experience with Stone Creek was a "10", and we look forward to dealing with Stone Creek again."

David & Cheryl




"We are indebted to you for finishing the shelf for us. You did a beautiful job, and it matches our two new Stone Creek shelves beautifully. Our situation seemed hopeless and you turned it around 100%. Thank you so much for your time, talent and kindness."

The Cooleys





"Now that's what I call great customer service!!! We are settling in today in our new office, thanks to Stone Creek and a beautiful product! Your speedy and sincere response is appreciated."

Jim & Amy Cooper





"Received the hardware as promised!! It puts the finishing touch in our room. Thanks so much for your service. Our hats go off to your two delivery/install men, David and Martin, on an excellent, courteous, and fully understanding experience on install day. We commend them and request you pass that word along. They are deserving of this as well as Jeanette in
customer service. Thanks again."

Jim & Amy Cooper





"Our installation was last Friday. It was a pleasure to have Dave and Martin complete the installation. They did an excellent job and were quite enthusiastic about what they were doing. They had some really great ideas on some finishing touches that really added to the appearance of the finished wall unit. It was a real treat to have people who took such pride in their work complete this project."

Michael
 

Copyright Stone Creek Furniture Factory. All Rights Reserved.